Returns and Exchange

We hope you’re delighted with your purchase, but if you’re not completely satisfied there are lots of ways we can help. 

Order Cancellation

Once an order has been confirmed and the item has been ordered from our supplier, we are unable to accept any cancellation requests.

This applies even if the order has not yet been dispatched to the customer, as the item may already have been purchased or arranged for shipment on your behalf.

I received the wrong items / missing items in order

We are so sorry for the error and inconvenience caused! Please contact us with your order details, along with a picture of the wrong products (if any) and we will get back to you as soon as possible.

For products that are Out of Stock, we will offer a replacement of similar value or refund.

 

I received damaged products

We're so sorry this happened! We always check our products before shipping out but accidents do happen along the way.

Please contact us within 7 days of delivery.

Products must be brand new, unused and in their original packaging.

Please include your order details and product that was damaged, along with a photo if possible.

 

Can I get a refund if the price has changed?

Unfortunately, we are unable to honour any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers.

We are so sorry for any inconvenience and appreciate your understanding!